Friday, 3 August 2012

Resistance is futile (or not)

So there I was yesterday, sat in the carpark of a male menopause shop when I got a phone call.  From Samson, who said he was calling from 33C Accounts and could he speak to someone from the accounts department.  As we are a partnership of two and I do all the accounts stuff I said yes, he could talk to me.

Samson: "I'm just calling to tell you that we are planning to sign you up to our new accounts system run by OBX.  And we're calling suppliers so that they don't get cold calls from OBX."

Me:  "And do I have to do this?  What benefit do I get from that?"

Samson:  "Well it's more efficient so your invoices will get paid faster, and you can track where they are in the system."

Me:  "Well I'm already on immediate payment terms so I don't think you'll get it any faster than that.  And so far I have no problems with any payments."

Samson:  "Well it will all be far more efficient.  And we're trying to ensure that all our purchasing is dealt with electronically."

Me:  "But I produce all my invoices as pdfs and e-mail them to you, how much more electronic do you need?"

Samson:  "Well we need to get as much as we can through the system electronically."

Me:  (thinking back to when they tried to do this five or six years ago)  "And how much will this cost me?"

Samson:  "Well as a rough estimate, say you have approximately x number of invoices per year, it will probably cost £750,  And let me say that any new suppliers would have to go through OBX, there would be no option."

Me:  "£750  !!!!!!!!!!!!  That's a small fortune.  There's no way I'd be paying that.  And this is just to make the 33C more efficient??  If I was forced to do so then my invoices would be adjusted to cover it."

Samson:  "Well of course some suppliers have found that they're going to have to use OBX across maybe 3 or 4 different clients so when you divide the £750 across 3 or 4 clients then it's not that much."

Me:  "Well none of my other customers would even touch OBX so that ain't gonna happen here."

Samson:  "Well since you're an existing supplier, and you clearly don't want to have to deal with OBX (too f**king right, mate) then I can offer you an alternative.  For a limited period (ie the link will die within 5 days) you can sign up to our supplier self service system but you might have to do a bit more typing.  But as, judging by the past year, you only send us about 9 invoices per month then that probably wouldn't be too arduous for you, then perhaps you'd like to consider sending invoices  via this method."

So then he sent me links for signing up to the self service supplier portal - which as I was in the middle of Somerset I completely ignored.  Which I think was about right.

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